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Privacy Policy


Street Aid WA complies with its confidentiality and privacy obligations. Our principal concern is and always will be the health and wellbeing of clients who visit our offices or use our services. A high level of trust and confidentiality is required to ensure the confidence of the clients we serve.

clients will be assured that:

  • Their privacy will be protected when visiting us or using our services,

  • The information collected and retained in our records is correct and up-to-date, and

  • That they can access their information for review.

Health Information

Street Aid recognises that the information we collect is often of a highly sensitive nature and as an organisation we have adopted the highest privacy compliance standards relevant to Street Aid to ensure personal information is protected.

For administrative and billing purposes information may be shared between Senior Staff at Street Aid. Street Aid and Employees of Street Aid may collect personal information regarding clients (including health information) for the purpose of providing services and treatment.

Personal information collected will generally include:

  • The patient's name, address, telephone number and Medicare number,

  • Previous/current medical history, including, where clinically relevant, a family medical history, and

  • Personal Identification information for the purpose of referring to relevant support Services

Street Aid may access information:

  • Provided directly by the patient,

  • Provided on the patient's behalf with the patient's consent,

  • From another service provider that has referred clients to Street Aid

Use or Disclosure of Personal Information

Personal information collected by Street Aid may be used or disclosed:

  • For the purpose advised to the patient at the time of collection of the information,

  • As required for delivery of the health service to the patient,

  • As required for the ordinary operation of our services (i.e. with one of our partner organisations for improved delivery of service)

  • As required under compulsion of law, or

  • Where there is a serious and imminent threat to an individual's life, health, or safety; or a serious threat to public health or public safety.

  • Street Aid may use or disclose personal information for quality assurance, training, billing, liaising with government offices regarding Medicare entitlements and payments and as may be required by Street Aid’s insurers.

Accuracy of Your Information

Street Aid is committed to ensuring your information is accurate and has processes in place to ensure that the accuracy of this information is maintained. If you believe that the personal information Street Aid holds about you is inaccurate, please inform staff immediately via Email.

Security of Information Collected

Other than as described in this Policy or permitted under privacy principles, Street Aid uses its reasonable endeavors to ensure that identifying health information is not disclosed to any person unnecessarily or irresponsibly.

Due to the sensitive nature of the information collected by Street Aid to provide its services, extra precautions are taken to ensure the security of that information. Information may be stored electronically and / or in hard copy form. All electronically stored files are password-protected on several levels, and regular backups of data are performed.

Street Aid requires its employees to observe obligations of confidentiality in the course of their employment with all staff/contractors signing Confidentiality Agreements.

Street Aid keeps health information for a minimum of 10 years from the date of last entry in the patient records unless the patient is / was a child in which case the record must be kept until the patient attains or would have attained 25 years of age.

Accessing Your Information

On request, you may have access to your records held by Street Aid, except in circumstances where access may be denied under the 'Privacy Act' or other laws. For example, access can be denied when letting a patient see their records would pose a serious threat to the patient's life or health, or the life or health of someone else (such as a relative, the health service provider, staff or other clients).

The threat must be significant, for example where there is a serious risk the patient may cause self-harm or harm to another person if they saw the information. The threat can be a risk of danger to physical or mental health, but does not need to be imminent - it can be a serious threat that might occur sometime after access is granted.


Website Privacy

Street Aid's website contains links to other sites. Please be aware that Street Aid is not responsible for the privacy of any linked sites. We encourage users who leave our site to read the privacy statements of each and every linked website that they choose to visit. All links to external sites are provided for your convenience. The information, products and advertisements contained in the linked sites are neither approved nor endorsed by Street Aid, and Street Aid is not responsible for such information, products or advertisements.

Your privacy is important to us and we want you to feel comfortable visiting our website. Any personal information that clients give to us, including e-mail addresses, will be used only in the following ways:

  • Personal data given to us by you will be securely stored,

  • We will not provide your personal data to any third party without your permission,

  • We do not automatically collect your personal e-mail address simply because you visit our site,

  • If we join with a third party to provide services and you sign up for those services, we will share your name and other contact information necessary for our partner to provide the services to you,

  • If you view specific pages or download information from specific pages on our website, we will track and add the number of your visits to the aggregate number of visits by all users in order to better design our website,

  • We may share aggregate demographic information with our affiliates. This is not linked to any personal information that can identify you or any other visitor to our web site.

By using Street Aid's website, you consent to the collection and use of your personal information as detailed in this Privacy Policy. We will post any changes to this Privacy Policy on our website so that you are kept up to date with the type of information we collect and the ways in which we use it.

Changes to the Privacy Policy

Street Aid has the right to change the Privacy Policy at any time. If there are updates to Street Aid's Privacy Policy, we will address the changes promptly and update the revision date of this document.

Obtaining Further Information

If clients require more information regarding Street Aid, its services and facilities, they can:

  • Ask a staff member,

  • Access Street Aid's website, or

Contact information

If you have any queries regarding our Privacy Policy please contact:

Privacy Officer

Street AID WA
Armadale, WA 6112.



While we make every effort to protect your privacy, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our company or site.

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